24-hour tracking team: essential in international transport

Any success in the development of land transport depends on having an experienced and attentive 24-hour monitoring team. Particularly outside normal working hours, the peace of mind of having a team capable of finding solutions in real time is a necessity in the industrial overland transport sector. The increase of overnight shipments only goes to show the importance of having a real team of professionals.

The tracking teams at HTG Express have the expertise to monitor the progress of a shipment around the clock. The real paradox of these teams is that, as long as everything is running smoothly, these professionals remain invisible. It is only when this team has to intervene and contact the client to report that they have solved an incident that their work stands out.

At HTG Express we have had many experiences in which the correct handling and processing of a shipment has only been possible thanks to the intervention of our tracking team. As our customers have expressed in many cases, this service is especially appreciated for incidences that occur outside of normal business hours.

24-hour monitoring and personalised customer care

In order to carry out a transport to the highest possible degree of satisfaction, there is a team that monitors all forwarding operations from the head office and makes sure that everything goes correctly. These professionals, who are often invisible, become even more important during non-standard working hours.

From our office specialising in night-time monitoring, we provide solutions to any incident that may occur during this time of day.

Throughout the entire transit, regardless of the time of day, at HTG Express we provide you with a 24-hour service for you can rest assured. This includes of course solving any transporting issues at times when the customer is difficult to reach or unavailable.

From our HTG Express office located next to Vigo, which is specialised in overnight shipment tracking, we provide solutions to any incident that may occur in a time slot that is becoming more and more common in land transporting. This service is gaining importance as the volume of deliveries at non-conventional times is increasing.

Overnight road transport, a growing alternative

Because night-time road transport has a number of additional advantages over daytime shipments, there is a growing trend in the transport sector towards daytime logistics. Most of these advantages are particularly pronounced when it comes to transporting freight through urban centres.

Traffic is considerably reduced at night (up to 92% in some cities), which means reaching the destination in the shortest possible time and consequently lower costs.

The ease of leaving the collection point, avoiding road bottlenecks and getting directly to the delivery point is also much greater at night.

Having to stop and start less often also has an impact on fuel consumption and mechanical maintenance, increasing the durability of the vehicle itself.

It is estimated that night-time transport can save up to 30% in mileage and emissions. If the maximum permissible mass (MMA) needs to be increased on a delivery route, it is much easier to receive special permissions if it is done at night, which encourages the use of these windows of time to better logistical solutions.

The boom in night transport also has its small counterbalances, such as increased insecurity. That is why any logistical action – especially in urgent land transporting – needs a team of attentive professionals with the capacity to find solutions on the spot.

Minimising the kilometres travelled, planning routes with little traffic, being able to have direct access to the delivery point, reducing the time needed per delivery and mitigating pollution as much as possible are some of the advantages of overnight transports – however it is impossible without an experienced monitoring team with the ability to solve any problems that may arise.