1HTG Express has entrusted me to carry out a shipment. What steps do I need to take ?
1/ Ensure that information in the Transport Order matches the Traffic Operator´s instructions 2/ Once you have checked, confirm that you have received the Transport Order using the link.
3/ Communicate the code that appears in the APP CODE field to the driver. Enter the code to activate the AppHTG Suppliers.
4/ Follow the steps indicated in our AppHTG Suppliers whilst respecting any instructions given by HTG Express,
5/ After unloading, send a picture of the CMR via the AppHTG Suppliers. HTG Express needs to receive the original copy of the CMR within 7 days after delivery of goods.
2If I am entrusted with a shipment, how can I fulfill the obligation to inform HTG Express of the different steps of the service ?
By using the AppHTG Suppliers, available on the Play Store of Android devices. A User manual is available on our web site in the Suppliers section.
3I have an enquiry, however the AppHTG Suppliers cannot help. What should I do ?
HTG Express offers a 24/7/365 service. There is always someone available to help solve a problem where the AppHTG Suppliers doesn´t have the answer.