5 key points about HTG Express services
Whether it´s for an urgent industrial transport by road between two European cities or for an express delivery by air from the other side of the world, we make every effort to ensure the success of your company. More than 2000 customers regularly rely on our services.
What can we offer you? Below you will find answers to some of the key questions about our services.
What type of services does HTG offer?
We are specialized in door to door urgent industrial transports.
We offer a bespoke service to companies who in turn wish to give their own customers the best possible service. This is why we go further than just offering a simple delivery in the shortest time possible : we deliver at the agreed time, fully protect goods, ensuring customs formalities and on-board escort in case of air transports … We focus on what we do best and strive to be the best in what we do.
How can I contact HTG?
You have various contact details at your disposal both by phone or by email and organized by customized teams. If the delivery is within Europe and can be carried out by road, it is also possible to use our platform “MyHTG Customer” to request an instant quote and confirm online. A variety of communication channels to ensure we provide you an answer immediately.
Who handles my request?
You have access to an exclusive team of 4 to 5 professionals, each one specialized in the type of services you require, who also know your transport history and who act as your official partners. A personalized approach helps us to better understand your needs and offer the best solution in record time.
Will the person in charge of my request speak my language?
To improve our services, we have organized our teams of more than 100 professionals in various virtual offices, according to criteria including languages such as English, Spanish, French, German, Dutch, Italian and Portuguese… Each detail counts and it is important that we are able to communicate with you smoothly.
How can see the transport tracking?
Our 24-hour service, 365 days of the year, enables us to carry out transport tracking and keep you informed of the important milestones either by email or telephone. You also have direct access to the full tracking of your transports via our MyHTG platform.
We actively monitor deliveries thereby anticipating any problems that arise and responding instantly to any incident: the first step is to inform and offer alternatives to rectify the situation. If for whatever reason it is impossible to reach you, our colleagues will intervene proactively, making appropriate decisions to make sure your goods arrive safely as soon as possible.
If you would like to know more, we remain at your disposition.